Téléphone - Prendre un message (secrétaire) - cours

a bank a department store a firm a hotel a restaurant a school the world car show

- Good afternoon, which department are you looking for?
-Men's wears is on the second floor.
-You're welcome.

a bank a department store a firm a hotel a restaurant a school the world car show

- Good morning Sir, can I help you?
-Do you want a single or a double room?
- How long will you be staying?
-Breakfast is included in the price.

a bank a department store a firm a hotel a restaurant a school the world car show

- Good evening, can I help you?
-Did you make a reservation?
-There is a window table free, a waiter is coming.

a bank a department store a firm a hotel a restaurant a school the world car show

-Good afternoon, what can I do for you?
-The headmaster is at a meeting right now, do you want to see his secretary?
-Yes, her office is on the second floor.

a bank a department store a firm a hotel a restaurant a school the world car show

-Good morning, what can I do for you?
-Your name please!
-That's right, you have an appointment with Mr Gloups, the personnel manager, at 10.45.
-Will you take a seat please, he'll be here in a moment.

a bank a department store a firm a hotel a restaurant a school the world car show

-Good evening. Are you being attended to?
-yes, we can provide a pram. We charge £8 a day.
- A minute please, Lucile! can you help this lady?

a bank a department store a firm a hotel a restaurant a school the world car show

 -Good morning, can I help you?
-I'm sorry, we don't refund the money, but we can give you a credit slip.
-I call the investment advisor.

a bank a department store a firm a hotel a restaurant a school the world car show

-Good morning, the Mycar stand is in row B, next to the Poorcar stand.
-The toilets are at the end of row C.
-Do you want a brochure?
-Yes, there is a creche on the ground floor.

a bank a department store a firm a hotel a restaurant a school the world car show

-Good evening Sir, how can I help you?
-Tea and coffee facilities are provided in each room.
-Oh yes, Mr Pouf's conference takes place on the first floor, room 146.

a bank a department store a firm a hotel a restaurant a school the world car show

-Hello, Lazy Institute, can I help you?
- Yes, Madam, there is a parents' meeting on Monday evening at 6.30.